Please note that there is the possibility of a strike at Canada Post which may interfere with regular mail and parcel delivery. We are monitoring the situation and may be use alternative couriers in order to minimize any impact on deliveries.
All items ordered through candent.ca ships from our own warehouse located just outside Toronto, ON. Shipping is calculated by individual carriers based on the shipping carton size. Years of shipping and the volume we ship allows us to negotiate the best possible rates for our customers.
Our new website and integration with our fulfillment software lets you keep tabs on your order. Tracking information is provided upon shipping letting you know when you can expect your order. Order are shipped with Canada Post or UPS.
Returns & Replacements
Any and all return items must have an RMA number and meet the return guidelines as specified here.
Payment, Pricing & Promotions
Prices are subject to change without notice. We go to great lengths to maintain consistent pricing due to manufacturing and currency fluctuations changes may occur. All prices shown as in Canadian Dollars.
Updating Account Information
Please be sure to keep your account and order details up to date. Candent is not responsible for charges incurred due to inaccurate information provided at time of order entry.