Since 1971 Candent has been a leading supplier of medical, dental, veterinary and nursing supplies throughout North America. As an authorized distributor of all Kilgore / Nissin products we take great pride in offering our customers authentic products from some of the most trusted brands.
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Unfortunately there is no real timeline provided to us when orders are placed. We order for 100,000's of teeth annually which are all produced in Japan. Unfortunately this takes quite a bit of time and not all of our orders are filled right away. They take weeks to months to arrive. We always have all backorder teeth on order and notify all customers as soon as they arrive by our newsletter, which you can sign up for here.
On some of the teeth which are more scarce we have limits in place of 10 pieces. This is done to protect our customers from price manipulation. Several years ago we noticed small groups of customers would purchase significant quantities of certain teeth creating a synthetic shortage. With limited supply these teeth would be offered for resale at significantly higher prices by those customers (similar to buying sold-out concert tickets from a scalper).
To protect our customers from that practice of price manipulation we have limited some teeth to 10 pieces. Please note that you can purchase more after a period of 5 business days. This ensures that supply remains available to reach as many of our customer as possible at the fair market price.
Yes, absolutely. Our primary business activity centres around distribution and shipping of these materials to universities and institutions around North America. There may be regions which we will not engage due to territorial agreements with existing distributors but shipping is generally not an issue.
All of the products (manikin components and teeth) for the NDEB are supplied by Kilgore and produced by Nissin. We are an authorized distributor for Kilgore in Canada and every item that we sell is genuine, having been produced by Nissin.
While composition and series of the teeth for the NDEB are the same as what we carry, caries position and prep size / shape may be slightly different as they restrict certain teeth from sale which are used for their testing purposes.
We use our newsletter to update customers about stock availability and any product news or updates. Any time we receive new inventory we will always send an update. We never add inventory to our website without letting everyone know.
For specialty teeth we let everyone know 24 hours before they are added to our site. Because these items can be scarce at times and sell out quickly (1,000 teeth in minutes is not unusual) we let everyone know 24 hours in advance so that you can make arrangements to be online at that time if you desire. Updates are typically performed around 8pm EST as this accommodates our customers on the West Coast's schedules. We try to make it as fair as possible for everyone and make the teeth available the same time to everyone.
During these updates there is a cart reservation timer of 10 minutes. Teeth added to your cart will be reserved for you for 10 minutes while you continue shopping and checkout. After the 10 minute timer expires the teeth will be returned to inventory unless you have checked out. This is done to prevent customers from limiting stock held in their carts.